Nellis Family Housing appreciates your interest in our Community. We believe we provide the best housing and service in our area and invite you to come by to see what we have to offer and talk to one of our staff members, -- several of whom are also residents!
Contact us at your convenience with any questions you may have or for further clarification on any of the questions addressed above.
Above all, WELCOME TO NELLIS. You’re going to love it here!
• If I clear quarters before deployment do I have priority on the wait list when I return?
No. The date you reapplied for housing would be your new eligibility date.
• If I currently live in housing on base do I need any additional information regarding my deployment?
Yes. Please leave a point of contact with us in case we need to contact you regarding your allotment.
• What if I am a single parent and am deployed? Can I appoint someone to occupy my home to take care of my children?
Yes, but documentation is required for your file, including an Exception to Policy document with point of contact information, a copy of the Special Power of Attorney and paperwork demonstrating temporary guardianship of your child/children to your appointee.
• What if I am deployed and my family wants to visit family for an extended period of time?
Your spouse must come into our office to fill out our Point of Contact form which lists phone numbers where he or she can be reached, as well as a local contact for emergencies.
• What do I do if my allotment for BAH has stopped for any reason?
Unless you've properly cleared your quarters, the allotment will automatically start back up the next month, however, any past due rent for the month in which your allotment was stopped would be due immediately. Payment can be made directly at the Nellis Family Housing office. Please contact our office if this occurs.
• What if I decide to move off base before/during my deployment?
We require written documentation of your deployment status stating you are deployed for more than 90 days, as well as proper 30-day written notice to vacate. If the service member is not available, the spouse will need a Power of Attorney to do this.
• What are the requirements for vacating quarters?
Proper 30-day prior written notice is required before vacating quarters. Notice should be given at our management office as soon as you are aware of your moving arrangements. In the case of deployment, PCS, etc. contact our office as soon as you are notified; we will work with you to ensure all necessary actions are completed
• What happens if my name is called on the wait list and I am deployed?
Please make sure we have contact phone numbers for your spouse so that we may call when your wait list number is up. Your spouse may sign for quarters on base, but will need a Special Power of Attorney, allowing them to start the allotment for BAH, as well as pay the prorated rent. Please also make sure your spouse knows how to contact and set up your transportation appointment.
• What is the process for the waiting list?
You may apply for housing no more than 60 days prior to arrival. We will place your application in a file to anticipate your arrival to Nellis. Once you arrive, please visit the Housing Management Office for a referral to our office. Once you receive a referral you will be eligible for a home or placed on the wait list if housing is unavailable. We will refer units as they become available.
• How will the Assignment process work?
You can complete the online application at here or to the Nellis Family Housing Office in person. Before we can assign a house each applicant must obtain a referral certificate from the base Housing Management Office.
• Can a family be moved from a three bedroom to a two bedroom if they only have one child?
No. Once settled in, you will not be downgraded.
• What happens if my family size increases?
Visit the Nellis Family Housing Management Office to request a Quarters to Quarters Move (IBM) to a larger unit. If a larger unit is not immediately available you will be placed on the proper wait list. Please be aware that moves of this type are at the service member’s expense and will not be paid for by Nellis Family Housing or the military.
• Will I have to pay utilities for my home?
The Utility Allowance (UA) portion of your BAH will cover all or part of your electric and gas utilities, depending on your family’s total usage. Trash and recycling collection and water and sewer services are provided by Nellis Family Housing at no cost to residents.
• What is the policy regarding satellite dishes?
Satellites dishes are allowed with prior written approval from management.
• What is the policy regarding sheds?
Sheds are allowed in older housing areas only with prior written approval from the management office.
• What is the policy regarding trampolines?
Trampolines are allowed. They must have a safety net approved by management and be properly secured to the ground.
• Are RVs and Boats permitted in Privatized Housing?
Parking of Recreational Vehicles (RV’s, boats, trailers, etc.) is not allowed within family housing unless the vehicle is parked in the resident's garage or if the vehicle is being used for loading or unloading. Vehicle loading or unloading is limited to no more than 24 hours and must not obstruct traffic.
• Is there a maintenance program?
Nellis Family Housing has on-site professional maintenance personnel to provide responsive care for every home. We ask residents to leave home repairs to these professionals by calling in a service request. You may contact the maintenance department via telephone by dialing 702-677-3661 or via the website (www.nellisfamilyhousing.com).
• How will BAH work for families where both parents are military members?
Both members will receive BAH. The senior member will receive it at the with-dependent rate, while the junior member will receive it at the without-dependent rate. Under current Department of Defense rules, only the senior member's BAH at the with-dependent rate will be used to calculate the rent amount, so the family can keep the BAH of the junior member.
• What does my rent include?
Your rent will include all normal monthly expenses for your home except the electric and gas utilities.
• If my rent is late do I need to pay a late fee?
There are late fees for rent and all other charges that are not paid in a timely manner.
• How much is my rent?
Your rent is the BAH you receive minus the Utility Allowance. BAH is based on rank and area of assignment, not on the size of the home.
• If I receive a promotion or demotion what is the amount of my rent?
The rent will increase for a promotion and decrease for a demotion. The rental amount is always the amount of the BAH you receive minus the Utility Allowance. It is your responsibility to notify the Nellis Family Housing Office within five (5) days of any promotions or demotions.
• What is the eviction policy?
Residents may be evicted for non-payment, egregious acts, or failure to follow Community Policies. The Command will always be involved in all eviction proceedings.
• Is BAH counted as income? Specifically, will it affect the cost of my child's day care?
BAH is an entitlement and is not counted as taxable income. However, it will be included in gross income. If a program (such as daycare) is based on an individual's gross income it may be affected.
• Who is responsible for answering our payment questions?
You may direct your questions to the Community Manager.
• The current year BAH amount for my grade and ZIP Code is less than I was getting last year--am I going to lose money?
No. BAH rate protection does not allow reductions in housing allowances as long as the resident maintains "uninterrupted eligibility" for BAH. If your duty assignment station, your rank and your family status do not change, you will always receive the higher BAH amount.
• Can I ever lose rate protection?
You may lose rate protection if your status "interrupts your eligibility" for the allowance. Two circumstances tend to interrupt eligibility. First, if you are promoted or demoted your BAH will be adjusted and your rate protection “resets” for your new rank. Second, if your dependency status changes (from with dependents to without dependents or vice versa), your housing, allowance will be adjusted to the new status and the applicable current BAH rate.
• Will rent be prorated if I move out other than the last day of the month?
The month will be divided into 30 equal periods despite the number of days in any given month. The rent will be assessed only for the days that you lived in your home.
• How will I pay rent?
For Service Members in the Army, Navy and Air Force the rent is paid by Allotment. We utilize Military Assistance Company (MAC), an organization approved by the military services to manage the allotment process. Your BAH on your LES is an entitlement and is listed as a payment to Nellis Family Housing. The advantages of payment by Allotment are that you will not be required to pay a Security Deposit and your rent will be due in arrears. For example, your January rent is received on February 1st. For Service Members in the Marines payment by Allotment still applies, but you are responsible for filling out an Allotment Form (DD Form 2558) and forwarding your copy of the form to your finance administrator. We also need a copy of the form for our files. Service Members in the Coast Guard are responsible for filling out an Allotment Worksheet (CG PSC-2040). Nellis Family Housing requires a copy of the PSC-2040 and it is the resident's responsibility to deliver the original signed PSC-2040 to the PERSRU Office for initiation of the rent allotment.
• How does military housing privatization affect a service member's Basic Allowance for Housing (BAH)?
Privatization does not affect the amount of BAH that is paid to the service member. Prior to privatization service members did not receive BAH if they lived in military housing. Under the Military Housing Privatization Initiative, all service members choosing to live in privatized military housing receive their BAH to pay the privatized housing provider. At Nellis, the monthly allotment payment will be automatically transferred to Nellis Family Housing at the end of each month; this process will be performed and monitored by Military Assistance Company, LLC (MAC) the world's largest processor of automatic payroll deductions for military and civil service employees.
• Please explain more about the BAH entitlement and rent allotment.
The government determines the service member's BAH based on the cost of similar rental property near the base, typical utilities, his/her rank, and the typical cost of Renter's Insurance. An allotment from the service member's account is set up upon lease signing to pay rent to Nellis Family Housing.
• Is there a pet weight/policy?
The number of pets in a home is limited to two. Residents are required to complete a Pet Addendum with the leasing agreement or when a new pet joins the family. The following aggressive breeds are not permitted: Doberman, Pit Bull, Rottweiler or any other breed with dominant traits geared toward aggression. You will be responsible for any pet damages. Exotic pets are not allowed.
Maximum allowable pet weight is 100 lbs. Any pet over this weight limit will not be allowed to reside at Nellis Family Housing.
• Whom do we contact with concerns of maintenance issues?
Residents may contact the Nellis Family Housing Maintenance Work Order Hotline via the internet or phone (702) 677-3661.
• How do I make a maintenance request?
You may call (702) 677-3661 to report an emergency, or to request maintenance repairs. You may also initiate maintenance service via our website.
• Who performs service requests for the privatized quarters, and will residents be charged?
Nellis Family Housing maintenance staff perform all service requests for the residents. There are no charges for these services unless the problem is a result of negligence or inappropriate action(s) by residents. Typically maintenance requests are completed within 24 hours. Residents are not required to be home while the request is being completed.
• Will garbage be picked up?
Yes. Nellis Family Housing will be responsible for trash pickup and recycling at no additional cost to the resident.
• What if I receive orders to PCS or TDY for more than thirty days?
The lease contains provisions that allow you to break your lease with a proper 30- day written notice and a copy of your orders. Be sure to contact our office for assistance as soon as you are notified.
• What if I receive immediate orders and am not able to provide thirty (30) days notice?
If you receive “short orders” the 30 day requirement may be waived. “Short orders” is defined as you’re receiving initial notification with insufficient advance time to fulfill the required notification process. It doesn’t have to be official orders to start the notice process, we can accept any form of documentation alerting you to reassignment. The most important thing is to contact our office as soon as you are notified so we can assist you.
• Do I have to sign a lease?
Yes, all residents will be required to sign a lease in order to protect themselves as well as the partnership.
• What if I decide to break my lease for other reasons prior to the one-year expiration?
If you do not fulfill your lease term, i.e., move out before your lease expires, you will be held responsible for a lease termination fee of $250.00 and must also provide the office with a 30-day written notice.
• What happens if a divorce occurs in a family residing in Housing?
A divorce constitutes a change in eligibility, meaning you would no longer qualify to occupy base housing. The service member and/or the family would be required to submit a 30-day written notice and vacate the home.
• How will I sign the lease if I am the military member and deployed or on an unaccompanied tour?
Your spouse may sign the lease if they have a Power of Attorney. If your spouse does not have Power of Attorneyu are please contact the Nellis Family Housing Office for further assistance.
• Please explain more about the lease.
The lease is a standard resident agreement used by all privatized military housing and conventional (civilian) rental properties. Residents are required to sign a lease in order to reside in housing. The lease specifies the rights and responsibilities of resident and Owner. The lease also sets the service member's BAH as the monthly payment to Nellis Family Housing.
• If I earn a promotion during the lease period can I move to another base house commensurate with the new rank?
In the event of a promotion the service member may request a move to the category housing which is appropriate for his or her rank; the move is voluntary and at the member's expense. Rent will increase to match the increased BAH. The move is subject to housing availability.
• If I am demoted during the lease period is my rent adjusted to my BAH?
In the event of a demotion you must notify the management office in writing. The amount of the monthly payment due will depend on several factors and can vary in each case. Contact our office to review your specific situation.
• What is the Air Force Privatization Program?
The Air Force Privatization Program is a government initiative which allows the services to leverage appropriated construction funds and government-owned property to attract private capital to improve military housing. The Air Force Privatization Program offices have planned and implemented the program, policies and procedures for the transition to the private-sector developer.
• How does privatization affect the service that military members receive?
Nellis Family Housing draws upon their private sector experience to provide first-rate services and amenities to our military families. We pride ourselves in our commitment to customer services and our goal is to deliver a product that meets or exceeds the standards in the surrounding community.
• Will military members still have the option to live off-installation?
Yes, military members still have the option to use their BAH to rent a house or apartment off base.
